Told us the car was in slot A-19 and when we had loaded up the car with our baggage and went to leave they told us it was not the correct car.
No one was present at the Payless desk every time I was there. Had to do Payless paperwork through the other car rental companies present. I called Payless many times on several different days during the rental process. I had questions on returning the car early or to a different location, but was unable to have those questions answered. No one ever answered the phone for the Pensacola Airport Payless cars. That is a huge deterrent from me ever renting from them again.
Cheap car, but sketchy experience. I won't be using them again.
My wife and I had pre-registered for a car rental through Payless in Maui, Hawaii. Worst car rental experience I have ever had. Did not have the car we had reserved and nothing available similar. Ended up charging us over double what we had reserved.
If I could give a minus 5 stars I would. No one answers the phone at the Pensacola Regional Airport Location. The absolute worst service I have ever had. I need to extend a booking and there is no way to speak to a live person to do this. This is absolutely ridiculous.
After I had checked out, I received a phone call from Payless. They were asking me about damage to the backseat. They said it had various cracks and looked like a dog had chewed up and torn part of the backseat. This was very different than the report I received from the lady who accepted/inspected my car. She said the car was "perfect." From my perspective, I never saw any damage in the back seat. I never had a dog in the car, nor another person, and I never used to back seat. Overall, I thought Payless or its employees were trying to scam me. I was angerly checking my credit card statement to make sure Payless didn't try to charge me for damages.
To make matters worse, when I got home and checked my credit card statement they over charged me!
Payless Car Rental is a US Car Rental based in Pensacola, Florida. Payless Car Rental is located at 2430 Airport Blvd, Pensacola, FL 32504, USA.
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