Brunette Zales Employee: Hello this is Zales.
Nicole, Sheila and the man with the white and black hair (Kinda salty color) are the nicest people! Zales is blessed to have them! But there is a HORRIBLY RUUUUUUUUUUUUDDDEEE brunette woman there, I believe she's in a management position. I have been there 3 times when she was there and she has been nothing but rude to my fiance and I. This zales gets a 3 star review because of people like Nicole, Sheila and the other man but if I could give it a negative 5 stars for that terribly rude brunette woman (WHO REALLY NEEDS TO BE FIRED) I would. You are a lucky store to have a rare few employee's that are actually very nice.
We recently had a phone call with the brunette lady because we had to call Zales back to let them know that we didn't have a special order coming in. The call went like this:
This lady is always like this. Zales, I would start looking for someone else to hire ASAP. Put a nice lady in charge that will bring in some good business.
Brunette Zales Employee: Okay bye.
Horrible customer service. Stopped in to get all 3 of my pieces inspected and cleaned and was told I needed to have all of my booklets and she rudely informed me that I could take this to the ones in Alabama where I live now. I will never be back.
Me and my family have purchased many pieces of jewelry from Mrs. Sheila. She is by far the best person to help with picking the right jewelry. I recently got engaged and she went above and beyond to help me pick out the perfect ring for my fiance. Never once since meeting her has she not had a smile on her face. We recommend her to everyone.
My husband bought me a aquamarine diamond eternity ring in June of 2015 about 6-7 months I had lost some diamonds out of the ring and took it for repair when I got it back it was crimped like they used pliers to squeeze it to keep stones from falling out, this past June we took our jewelry to be inspected and after they cleaned my ring I noticed I kept losing stones, yesterday I took some jewelry to be fixed including the ring and the sales lady Amanda, noticed how many stones were missing and the crimping and instead of sending it off to be fixed again she replaced the ring with a new one, and I appreciate that because I was unsatisfied the last time it was fixed, so she took care of the problem... thank you Amanda...
My Fiance: Alright well I was just making sure you all know.
Brunette Zales Employee: -Yeah, well I don't know anything about that.
My Fiance: umm... okay well I just received a call about a special order that isn't mine. So I was told to give you all a call back if it wasn't my special order.
I am a long-time customer of Mappins/Zales and today I brought in my wedding ring to talk to them about how the bevels were polished off the edges. The sales woman and manager were incredibly rude, and while they may not have been able to do anything about it, their attitudes were horrendous. I know that this is a chain store, but I have had good experiences with most of their staff previously, so I was definitely shocked at how I was treated. It's really too bad for them. We have purchased all of our jewelry from this store for the last 10 years and after today, I will not be purchasing anything else from them. If you are looking for any jewelry, avoid this store. The manager is rude and arrogant and will try and intimidate you and belittle you.
Brunette Zales Employee: okay.
My Fiance: Hello, I was calling y'all back, cause y'all had just called me back about a special order but we don't have a special or-
Zales is a US Jewelry Store based in Pensacola, Florida. Zales is located at 5100 N 9th Ave, Pensacola, FL 32504, USA.
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