Loyal customer, spent thousands there. One of them was a thousand dollar movado watch and the battery died in a year and they wanted to charge me for it. Never going shop here or at any other jareds, kays or zales. Since ive had similar problems in the past with them as well. I would give a negative rating if such option was available.
LINDA was amazing and took her time with me. Would definitely be back! Thank you for a wonderful experience. Very happy and satisfied with my ring!!!
Best customer service all around from employees all the way up to the GM. Had my fiancé's ring resized the other day & later one of the diamonds on the side fell out which yes is upsetting. I had called in the morning before they opened to notify someone & when I came in later that day everyone knew & I was taken care of immediately. I received a call about an hour after I left From one of the assistant managers who was on her way to deliver the ring to my house so I didn't have to leave again, still mind blown that they went out of their way to do that. I want to say thank you to everyone who was working today & let you know we are customers for life & we look forward to doing business with you very soon. Thank you again for everything!
I went in and asked for my semiannual diamond inspection and also a ring cleaning, and they didn't clean it. I didn't realize until I left, and was almost to my next destination. Was disappointed! Also customer service was minimal at this location, not very friendly at all, and it was only midday.
So far, not impressed. My wife and I purchased a Vera Wang ring for over $3000. The sales person was very attentive, up until she closed the sale. As soon as we agreed to purchase the ring, she abruptly turned us over to another associate. On to her next prospective sale! Also, without my permission she added a service contract for $200. When I told the associate I didn't want the contract, I was nearly coerced to add it back to the sale. I didn't. When I got home, I discovered that the paperwork for the ring didn't describe the ring in detail, just the store's SKU. I called the store and requested a more detailed itemization, I was told that I would have to return to the store to get it. They wouldn't email or fax it to me, nor would they agree to mail me the information. They told me they didn't have a way of emailing or faxing it to me. !! Seriously? When I told the associate that if I had to return to the store to get a simple form which should have been included anyway I would be returning the ring. Only then did they agree to mail it to me. I'm still waiting for this to arrive. I plan on returning the ring to the store if I don't get the information I requested soon. The ring is beautiful, the store is beautiful, the store's after-care customer service is ugly. We went to Jared's because we thought they would be more professional; I should have shopped elsewhere.
Jared Galleria Of Jewelry is a US Jewelry Store based in Pensacola, Florida. Jared Galleria Of Jewelry is located at 5410 N 9th Ave, Pensacola, FL 32504, USA.
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