I was very weary seeing all of the negative reviews for this store, but after my experience I figured that the people that have a negative experience would take the time to go write a bad review. I got engaged in PA but go to college here in Pensacola and decided to get my ring resized down here. I was given a promise date 3 weeks from when I took it in. With hurricane Irma coming through my ring did not come in on the date... so I went in and asked about my ring on the promise date. The staff on hand was very friendly and told me that the shipments were a little behind because of the weather. They told me they would do everything to have it in by the next day and the manager even went out of her way to contact the shipping carrier to have it rushed. I was called the next day that my ring was in. I really appreciated the way everything was handled. And even though I was not contacted before hand that my ring would not be in on time I can complete understand considering it is such a huge company and they deal with so many customers. I LOVE MY RING!!!!
Service becomes horrible after you buy. I had the most horrible saga with a ring here, from them sending it for sizing right after I bought it and forever after that.
Customer service here is horrible. There is always some issue with purchases. Today wrong ring ordered, under wrong name and essentially called a liar when addressing issues. Associate kept referring to me as "hey buddy," "sorry buddy." What kind of business is this? Kays in Fort Walton leaps and bounds better. Manager of Pensacola Kays should be fired.
Horrible customer service. I've had to send my ring back 10+ times in a one year period due to crappy craftsmanship. Everytime I come in the works are rude and take forever to acknowledge you even if you are the only customer.
It all depends upon the person that serves you. I bought a gift for my wife and Christina helped me and she was absolutely fantastic. I suggest that if you go in there just ask for Christina.
Kay Jewelers is a US Jewelry Store based in Pensacola, Florida. Kay Jewelers is located at 5100 N. 9th Ave., Unit C-327, Pensacola, FL 32504, USA.
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