Angela is by far the sweetest lady. We went in without thinking we'd leave with a ring and we did! Angela was so sweet and truly helped me find my perfect ring. I've never been so impressed with not only the quality of the jewelry, but the friendliness of staff. Military welcomed so beautifully!
I've been working with Angela at Helzberg for all of my jewelry needs. She has been amazing! I approached her with a few ideas and she was able to meet my needs both creatively and affordably...resulting in unique custom pieces!
Purchased a pearl necklace and ear ring set for my wife's birthday. They wrapped it all real nice and was very knowledgeable of all my questions. Definitely glad I stopped in. Will return in the future!
My husband purchased the warranty with my wedding ring, which includes resizing. I took it to have it resized last summer and they almost ruined my ring. The manager told me they didn't think it could be repaired and said they would replace it, but they didn't have anything comparable. I was obviously pretty upset, told her I would be mad if I didn't get my ring back, and instead of understanding and an apology, all I got was "It's not my fault." They sent the ring to a master jeweler and it was there for over a month. I never got updates that I was promised, I had to call them and push for info. I broke down crying at one point because I was so frustrated and just wanted my ring back and still, throughout the entire experience, I never got a single apology from anyone in the store. The manager was "nice" enough to let me know how weak my ring was at one point though, by telling me that even if they COULD fix it, the metal was weakened and they wouldn't be able to take it from a size 7 (what they were supposed to size it to) back to a size 9 in the future. Really!? I didn't ask anything about that, but thank you for letting me know that if I gain a bunch of weight back, I can't get it resized. She could have just said it wouldn't be able to be resized again without mentioning/presuming I would go back up to my previous size. I did eventually get my ring back, which is the only positive thing I can say about the situation, but I was told it looked "beautiful" and at a glance, it does, but if you look close there are knicks and flaws in the metal now. I no longer have any trust in this company and will never purchase anything from them again. And all of this could have been avoided if I'd received just a little bit of empathy and an an apology. I realize people make mistakes but they should know they are dealing with items thay are very sentimental to their customers. Emotions are involved, and you should be sorry when you tell someone you likely ruined their wedding ring even if you didn't physically do it, especially as a manager, on behalf of the company you're representing.
Helzberg Diamonds is a US Jewelry Store based in Pensacola, Florida. Helzberg Diamonds is located at 5100 N. 9th Ave, Space G709, Pensacola, FL 32504, USA.
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