I have repeatedly tried to use this store for my rental portfolio. They don't communicate and often completely forget orders. I call back repeatedly to try to follow up on orders (over the course of weeks of nonresponsiveness) and the associate always says that he'll call right back with my answer, then I never hear back. I was really excited about SW getting into the flooring business and was hoping it would streamline my tenant turns, but not the case. When they finally get around to performing the work, it is quick and the pricing is competitive, but they waste tons of my time having to follow up with them. Perhaps SW should implement a better CRM system. They can't be performing well of other customers are receiving the same level of service.
Sherwin Williams Floorcovering Store is a US General Contractor based in Pensacola, Florida. Sherwin Williams Floorcovering Store is located at 2820 Copter Rd, Pensacola, FL 32514, USA.
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