Very poor customer service! Our pool is supposed to be serviced every Thurs and for some reason he didn't show up... things happen I understand but a simple phone call to let us know that you're not coming would be nice... it's now Friday and again didn't show up either. Our pool has been green for the past 3 weeks! Will be visiting their office tomorrow to get our $ back and go somewhere else! They are quick to take the $150/month but don't even clean the pool! To future customers: DO NOT GO THERE!
Worst pool service ever. Chlorine levels are way above legal limits for a public pool. Even after talking to them and the manager himself showing up they do not get it under control. My daughter got sick of the high chlorine levels, they even admitted that a value of 12 (what they measured, when we checked it it was above the scasle) is too high. They do not get it under control. Do not waste your money`!!!!
I have had several poor customer service experiences with this company. I have used Aqua Pool & Patio for 8 months, for pool equipment and pool supplies. However, I did not use their monthly maintenance service, because I decided to take care of my pool myself. I have a saltwater pool. On occasion, I would ask their staff questions about the care of my pool. Their staff reluctantly gave me information and hung up on me. Most recently, they replaced a piece of equipment and when I called to tell them it did not work, they insinuated that I must be causing the problem. After pleading with them that I did not touch the equipment, they finally came and replaced it a second time. When the second replacement part did not work, they returned to discover they had wired it wrong.
Wow, reading about the poor service it is no surprise now that they don't put their customers first. They charged me $103.50 to come and flip on my breaker for my pool light. Yes, it was my mistake that I didn't know that there really was no problem, but they've shown themselves to be the kind of company who does not care about their customer relationships. Apparently, they must have so much business that it does not matter who they offend or who they don't show any understanding for. I'm not saying don't use them, just use them as a last resort because they will charge you a lot of money even if they do absolutely nothing.
Always seems to have everything needed to service your hot tub and pool!
Aqua Pool And Patio is a US General Contractor based in Pensacola, Florida. Aqua Pool And Patio is located at 5904 N Palafox St, Pensacola, FL 32503, USA.
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