I have taken several of our patients here to see Dr.Zieman and his staff. They have always been very kind and professional when it comes to our patients!
Office staff member called to confirm my appointment for next day. She proceeded to say my insurance company denied claim for D.O.S 1/6/17. She stated that my insurance company wants more information from me. They want to know if I have a secondary insurance. I told office staff I don't have a secondary insurance. She said, "I know that, but insurance needs that information." I told her I would take care of that A.S.A.P. Which I turned around called insurance company. They wanted the yearly survey to be filled out. You would think office staff would know this. I completed the survey for my insurance. The next morning I called to let office staff member know that the insurance information was taken care of and the visit for D.O.S would be paid in 7 to 14 days. Told office staff, insurance also would pay today's claim since I filled out the yearly survey. Office staff member called back to tell me that since they had a denial from insurance I would have to pay for 1/6/17 visit and today's visit in full for the amount of $400.00. I was only prepared to pay my co-payment since I have insurance. My insurance company called Psychological Associates as well. They let them know that 1/6/17 would be paid in 7-14 days and today's visit was cover. Insurance company stated that it didn't make any sense because they would have to reimburse me. So, I am not comfortable about getting reimbursed by this office. I cancelled all my appointments. Office staff member didn't care. This is not an insurance friendly office. I will take my business elsewhere.
The doctors are amazing here. They have done wonders with my son. We tried several other places and this was the only one who actually listened to what we needed. The front staff is so nice and accommodating. They have also treated us so nice and on first name basises. All I have to do is call and all I need is taken care of quickly. Would definitely recommend
Been taking my son there for a few months and they are very rude! I cancelled his appointment and will not be returning.
Everyone I had contact with was nice, discrete and helpful,...oh and professional. I've been to another office that was wall to wall arrogant idiots. But not this group.
Psychological Associates P A is a US Health facility based in Pensacola, Florida. Psychological Associates P A is located at 1120 N Palafox St, Pensacola, FL 32501, USA.
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