Just awful costumer service, none of the store associates offered to help. I used to love Ulta (at a different location) but after this awful experience I'll be taking my business to Sephora... where the store associates actually greet you and go out of their way to help you find what you're looking for.
Staff is very friendly and helpful. If someone can't answer my question the employee will find someone who can. Line may sometimes be long but that's typical. Target is the same way. I am always greeted when I walk into the door. Salon is fabulous everyone always has a smile on their face. I love that I earn points which turn to cash on my ulta reward card.
Every time I go here I'm made to feel like a pest by the majority of employees. There's just an overall bad attitude and generally the store isn't very clean. I understand that places get busy, but every single time I notice grime or stuff on a shelf here and there. It doesn't leave a good impression to the customer. Then, if I move past that and go to check out what I want, there's no friendly greeting or any degree of genuine customer service. I honestly don't understand. It's so much easier to smile and be kind to someone than to rush them through and care less that they came and gave your store business at all. This is why I go to Sephora. The employees there are energetic, kind, and happy to be working and helpful.
I was having a bad day. Sat in traffic for two hours trying to get to my appointment. Needless to say I was 45 minutes late for my appointment. When I arrived they took me right in with no problems even though I knew they were completely booked. Brandy took the time to talk to me about what I wanted to do with my hair and showed me different color shading which would hide the gray that was becoming difficult to hide. Everyone was friendly and helped me to relax after the dreadful drive in. The color and cut is perfect. I feel like a new person and younger. Brandy was amazing and she has a client for life. I love love love my hair!!!! Thank you Brandy. Sondra Wescoat
I made an appointment with Tara for the night of a formal event to get my hair cut, colored, and formal style, as well as makeup. I was a little nervous to try a new stylist for a formal event but my regular person was already booked. Plus I had never had someone else professionally do my makeup. Tara rocked it! She listened to what I wanted and even got to a point with the up-do that she wasn't sure which direction to go so she called on Blake who loves doing formal hair - Blake was phenomenal. I appreciated Tara so much for being able to take a team approach to make sure my look was perfect. She and Blake both tackled my makeup and I could not have been happier! Thank you ladies! Highly recommend both Blake (especially for a special event) and Tara!
Ulta Beauty is a US Hair Care Studio based in Pensacola, Florida. Ulta Beauty is located at 1650 Airport Blvd, Pensacola, FL 32504, USA.
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