Excellent work, quick turnaround. Paul is wonderful.
All it would have taken was an "I am sorry sir, who ever said that was mistaken" and he could have TRIED to look into my estimate, but Paul is apparently too good to take responsibility for his store or his actions or to help a customer when they are being polite, and forbid that you are in a frantic state over your vehicle that he cannot handle a driver in despair.
I paid 1200 dollars to have my 2004 Hyundai Elantra painted (minus the door jams). The paint job turned out well considering the price. Expect some minor imperfections, but the paint job I received looks very good from 10 feet away. Imperfections can only be noticed upon closer inspection. Overall, I felt that the paint job was a very good value.
Mike is very professional. Painted my old '72 skylark and did a great job for the money. Included some bondo and fiberglass resin body work. i had them do some spots they missed but all for no cost and no hassle.
After not clearly answering my questions and beating around the bush when I was trying to make an extremely polite inquiry and not attempting to even look into my estimate. After 5 minutes of going back and forth I became upset and asked him why are his people allowed to say a vehicle is totaled if they have no **** clue. He proceeded to hang up on me and refused to answer my questions further.
With some minor blemishes easily touched up, they did a great job. A competitor wanted $5k for the same paint job and this was MUCH less. This Maaco is owned by a car enthusiast and they do a lot of classic cars. This is my second classic car that they have painted. Their people that do the masking are nearly perfect. Miniscule overspray. I didn't pay for the most expensive paint job but I feel they went the extra mile for me. Great job guys and I will be back!
Unprofessional, unaccountable liars.
I went in for an estimate and was told that my vehicle was totaled for a dent in the side. I call back in and the "manager" Paul beats around the bush when I am trying to find out information about the threshold and damage value of my car. Paul insisted that he has no idea why I was told that my car was totaled, and that he doesn't have a system for that information.
The one issue that I had was that I was planning on paying with my American Express card. I was not advised that they wouldn't taken it prior to taking my car here. Luckily, I had the money to pay for it, but if I hadn't, I would have been without one of my cars until the bill could be paid. When I pointed out this potential problem, I was told that there was a sign on the door (it's not very noticeable in my opinion), and they were dismissive of my suggestion to verbally tell the customer that they don't take American Express prior to painting the car. Because of the way they dealt with my concern, I am giving them a 3 star rating (It would have been 5 stars otherwise because the paint job was fantastic for the price I paid).
Maaco in Pensacola does a really great job for a fantastic price. I have a couple of before and after pix. They painted the car all three colors, followed the factory paint stripe exactly and added my hood scoop. The after pictures are before I cleaned the car up. The original paint was cracked and faded badly. They sanded it down to bare metal and brought it back. All of this within two and a half weeks. It's not a 10 foot paint job, it looks great up close.
Maaco Collision Repair Auto Painting is a US Car Repair based in Pensacola, Florida. Maaco Collision Repair Auto Painting is located at 189 W Burgess Rd, Pensacola, FL 32503, USA.
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