I decided it made little sense spending more money on the bikes by replacing the rims and spokes on each of the wheels. It seemed to make more sense to buy two new bikes. I could have spent a lot on rim replacements. But we would still have had old, used bikes.
We had been replacing broken spokes one or two at a time at other bike shops. Recently, unaccountably, a bunch on all four wheels gave way and snapped.
Our ten-year-old Trek bikes have had trouble with spokes breaking almost from the first year we owned them. Apparently there had been a bad batch of spokes manufactured during that time.
We were ecstatic. I was about ready to spend $1,000 or more on two new bikes. For the cost of basic tune-ups, we now have two good-as-new bicycles.
Great help and service even tho we did not buy our bike there and tourist. AM was our associate that was so kind to teach us how to buy and use the valve. Then her kindness made me wanna buy a sweet trail-gator for me and the grand kids!!! Thank you!!!
Trek Pensacola and Trek Bicycles soared well beyond my expectations.
Do you guys sell bmx tires and tubes
About a week or two later they called to say that Trek had agreed to the replacement and that our bikes were ready to go with new rims and spokes installed. And at no cost to us!
I will continue to buy Trek and will drive past several other bike shops to go to Trek Pensacola for our bicycle needs.
Amazing customer service! This store went above and beyond by having a bike ready for me at a moments notice for a special event. Thank you so much!
I discovered the new Trek store on Cervantes and went in to price bicycles. When I told Scott about my dilemma, he told me that they had been successful recently working with Trek in replacing the rims on another bike with similar spoke problems.
I highly recommend Trek Pensacola and Trek Bicycles > Trek Pensacola for its exceptional customer service and Trek Bicycles for standing by its bikes.
Staff is very helpful. The store is clean and has lots of good accessories along with the best Treks ever. Buy and service here!
He suggested that I bring our bikes in and let them see what they could work out with Trek. With nothing to lose, I took the bikes in along with our purchase receipts.
Trek Bicycle Store Pensacola is a US Bicycle Store based in Pensacola, Florida. Trek Bicycle Store Pensacola is located at 701 E Cervantes St, Pensacola, FL 32501, USA.
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