This place is nothing but a joke. I have tried going here twice. The first one was a few years ago. My cat was on its death bed. Only one thing left to do.... We called around 7-8pm to make sure they had a room available. Took a few times for them to answer their phone. Finally reached them, told them the situation and they said they would have a room ready and everything they needed upon our arrival. We go there about 30 minutes later. Walked in a nobody was to be found. Signed in..... nothing. Rang the bell..... nothing. But they were seen in the back drinking their coffee. My cat ended up dying in my arms waiting on their sorry service. Then tonight(Sunday night), we found a kitten that was abandoned. Only a day or so old. We called them to see if they could help us out. Knowing darn well they have everything needed to help the poor guy they declined any service and gave us a number that was not in service and numbers to places not open on weekends. Then they hung up. I do not advise anybody taking their animals to this worthless place.
First of all. Everyone on here complaining about how much it cost and saying the staff is rude need to stop. It’s an emergency veterinary service and no form of medical treatment is going to be cheap. Get insurance if you’re that worried about it. As far as the staff being rude, there is no easy way to bring up the cost of something like this. The people writing negative reviews are just upset in general and taking it out on the people who gave them the bad news.
My wife and I had to go here when our pug was sick. We had to get an MRI and they found an inoperable brain tumor. The staff and doctor were very nice and explained everything in great detail. We ended up having to put him down a few days later. The only complaint we had was the amount of time we had to wait. This is a very busy place and they only have one vet after regular business hours. Other than that, we couldn’t have asked for a more helpful and accommodating place during this terrible time.
I can't imagine why anyone would say anything bad about this place . The staff was nothing but respectful, compassionate, and accommodating for my family and myself as we said goodbye to my dog I had for 10 years.
We literally just left there and I was completely appalled by the service. The ladies at the front desk seemed to care about my Lab/Catahoula Mix but once I got back in the room it was strictly about money. The Dr was rather rude when I was trying to clarify timelines and then when asked to come back and talk us about the “plan”, he kept calling my MALE dog a SHE!!! How am I supposed to trust someone to take care of my baby when he can’t even get his sex right??? Furthermore I couldn’t even see my baby until they were done. If this would have been a 2 year old child, I would have been able to see everything. Why couldn’t I see everything with my fur baby? My regular vet has me in the room for everything. I have no trust for this place and didn’t appreciate having to pay $90 to be spoken to in a rude, insensitive manner. Praying I am never in a situation where I need to go back.
Refused to treat my rat, who only needed antibiotics for a respiratory illness on a holiday weekend. I had peer reviewed sources, which detailed the medication and dosage needed. They refused. Pet died before the end of the holiday. INEXCUSABLE!
Veterinary Emergency Referral Center is a US Veterinary Care based in Pensacola, Florida. Veterinary Emergency Referral Center is located at 4800 N Davis Hwy, Pensacola, FL 32503, USA.
Please contact with Veterinary Emergency Referral Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Veterinary Emergency Referral Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Pensacola