We love our new backyard! Thank you Showcase Pool and Spa. We recently had a gunite pool and pavers installed after years of putting it off. This is the company to use if you want great service with professional staff. Each contractor that worked this project was there when scheduled, easy to work with and did a great job. I am so glad that we decided to go with pavers around the pool. We still have to finish our outdoor kitchen/bar and pavilions but the pictures below show our beautiful backyard with an additional 2000 sq ft living space. We love it and highly recommend you visit this company if you decide to have a pool installed.
First time there they sold my husband a filter when he went in asking for a auto chlorinator. (We are new to the pool game) The filter was missing parts. We went in told them and they gave us the parts. Now we have 2 filters. 2nd time there we spent over $200 for a automatic pool vacume. Got it home used it ONCE and its never worked. We tried returning it to the store because why spent $250 on something that does not and never worked but they wont allow us to return this. I am highly upset and will not be returning to family pool and spa ever again.
We bought our pool in July 2016 with in a month the pump broke down. Showcase told us that this sometimes happens they replaced it. That was great but, the more time we spent in and around our pool we noticed that the installation crew who is sub contracted did a lousy install on the pump. There was silicone everywhere the hoses are leaking which means my pump will not prime. I had brought to their attention that the seal or what ever is under the backwash was leaking they told me that was normal. Kim was super eager to sell us our pool however; has been rude and refuses to be helpful since. It has been 5 months now. We have a non working pump and a Store that will NOT stand behind the install of their product. Most all business's have some kind of one year warranty NOT Showcase they want you to pay $99.00 even if you have done everything they tell you to do. We are a very un-satisfied, upset, confused, and down right feel taken family of nine.
Great service, good people, and everything needed for a pool and spa. Good prices.
Do not use this place!!! I bought a hot tub about a year back - pumps stopped working. After 3 weeks of calls to get a repair person to take a look - the staff kept throwing each under the bus about taking the phone calls or (accountability). They put me on a waiting list with no call backs. I then spoke to Andrew and in his most condescending tone, told me to turn the rings for the pumps to flow (which didn't work). How about you just send someone over, and stand behind your products and fix them. I then called back and a women said she will find out what's going on, promised she would call me back - I never heard from her. So it has now been 5 weeks, so I called someone else yesterday, and they are there today. This place is awful!
Showcase Pool Spa is a US Spa based in Pensacola, Florida. Showcase Pool Spa is located at 3920 N Davis Hwy, Pensacola, FL 32503, USA.
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