Already thinking about my next project!
On the first attempt to contact their company on Thursday, she promised to call back in 30 minutes with information regarding a Friday or even Saturday appointment. Friday morning, I was forced to call her and ask why she hadn't called. She had no idea who I was and I had to refresh her memory. At that point, she tells me there will be someone in the area Saturday (I believe she referenced her husband) and says she will call. Already leery of a slightly spacey personality and poor professionalism, I clarified to her that I really need a phone call back. Fast forward to Saturday AFTERNOON, and I have yet to receive a call. On contacting her, she HAS NO IDEA WHO I AM. To make things worse, she HUNG UP on me before even giving me a drop of information regarding the supposed contractor in the area.
This store may be small, but the service and design ideas are HUGE!!! What a great find. There are unique products and specialty items that I ended up choosing that weren't available elsewhere. Oh, and some of the prices they quoted on my flooring were substantially less than the exact same product elsewhere. Andrea has a sharp eye for color and great design sense... she directed me to some wonderful ideas for my new house, and I love the choices. They were very helpful and clearly know their stuff when it comes to flooring & tile. I will have some eye-popping rooms thanks to her. Highly recommended!!!
Whoever their secretary is, she is truly horrible at her job. Her incompetence and poor attitude costed them the materials and installation for an ~$6,000 shower tile PLUS 300 sq ft of tiling in the kitchen.
The installers were awesome, professional, and efficient. They cleaned up so well after - very impressive team!
Andrea and Rodney have such creativity, vision and a passion for what they do, always keeping the customer in mind. Love the quick bathroom shower and floor make over that I did the foyer too. Can't wait for the master bath to be completed. Highly recommended local, small business -- you won't be disappointed.
Andrea was so helpful and worked with me to find exactly what I wanted.
Wonderful business! We had hardwood floors installed in our dining room, entry and large living room. We couldn't be HAPPIER with the whole process. From stopping in the family business to ask questions to the entire project being meticulously finished we were impressed every step of the way. We are already planning for the projects we want to tackle next summer! Don't be fooled by the cute DIY shows on TV, installing floors is no small task. We never would have known to test our slab foundation for moisture but the installers from The Floor Store did, and saved us a tremendous heartache down the road by sealing the slab before installing the floors. Thanks!
Kami and Dennis
Needless to say, I will not be buying my materials from their store or hiring any contractor associated with them. If you want a large job done correctly and with the right materials, I would not trust someone that can't even remember your name, much less make it to your house and complete the project correctly or, most importantly, on time.
The Floor Store is a US Cemetery based in Pensacola, Florida. The Floor Store is located at 312 E 9 Mile Rd Suite 9C, Pensacola, FL 32514, USA.
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